纯干货:联系客服去差评技巧及模板汇总

   对很多卖家小伙伴来说，差评是让大家都很头疼的一个问题，评价对于亚马逊来说占得权重很大，而差评更是对产品有着很大的影响。差评的加多会影响到产品的排名和销量，甚至可以让一个爆品listing直接变成滞销产品。所以今天我们就来跟大家聊聊如何去联系客服删除差评。

1.应该在 QA 问（有 vp 或者没有 vp 都可以尝试，比如买家问这个产品有没有某个功能的。）

Dear Amazon,

This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it

He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair

for we seller

Please investigate it, and help us to remove it. Thank you

2.很满意，但是给差评（如果买家留 1 星 2 星，可以去掉，但是 3 星很难去掉）

Dear amazon,

This is review, we though that the buyer left with wrong star

""Qualità prezzo ok Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app Buon prodotto. Consegna perfetta""

The content of this review,all aspects are positive,but he left us with only 3 star,

Maybe the buyer is too excited to click with the wrong star by accidentally.

Please investigate it and help us to remove it.

Thank you

3.收到产品是裂的（亚马逊配送，你可以适当在邮件说产品，包装坏得很严重，是亚马逊的 责任）

Dear amazon,

This is review,the buyer said that she received the Scratches one,and the package was broken,so

we though the package was damaged when amazon ship it.

Cause the package was shipped by amazon,so amazon will be responsible for it.

We checked all of our products very carefully before shipping to amazon warehouse,so the

product is good when we shipped it.

Please investigate it and help us to remove it. Thank you

4二手货

Dear amazon,

This is review,the buyer said that she received the Scratches and the used one,and the package was broken,so we though the package was damaged when amazon ship it.

And the item must be the returned product by other buyer,Amazon did not check the returned item carefully,and put the returned item to the sellable warehouse.

So this buyer received an used product.

Cause the package was shipped by amazon,so amazon will be responsible for it.

We checked all of our products very carefully before we shipped the products to amazon warehouse,so the product is good when we ship it.

Please investigate it and help us to remove it. Thank you.

还有更多针对不同问题点该如何联系客服的方式如： 

5.差评带有侮辱性的语言

6.没有 vp

7.不会使用的

8.留评错的差评

9. 物流问题

想要获得全部模板转发文章到朋友圈保留24小时，或转发文章到2个200人以上的亚马逊卖家交流群，24小时后截图发送给作者，免费领取全部邮件模板。

更多亚马逊服务，加好友进行咨询了解

服务项目	价格
突破发货限制	不为0的1000，为0的2000
店铺体检/查死因	800/500
类目审核	美国400/欧洲4500
	0.6
高效删差评	850
首页无差评	90
差评降权	50
美国定制rating，定制vp	40/120
美国站真人免评单/feedback	20
合并国际评论	12一条
翻新	技术翻新500
加心愿单 加购物车	1.5
QA	4/组
QA投票	1
店铺CPC数据/ASIN数据查询	680/500
全站点上A+	980
赶跟卖FBM/FBA	300/550
主图上视频	欧洲350
关键词上首页	看词报价
代报LD	500
WOOT申报	500美金
秒杀进度条控制	50/asin
代注册美国二审	8k
代注册欧洲kyc	6k
全站点红人贴	美国400/欧洲200
站外折扣网站 deal news	190美金
站外折扣网站slickdeal‍	800人民币